Terms & Conditions

By using this website you agree to be bound by the following terms and conditions:


I respect your privacy. Please see my separate Privacy Policy for details on the ways I collect, use and share your information. By continuing to use this website, you agree to the practices contained within my Privacy Policy.


Handmade items will be delivered within Australia by Australia Post. Orders for ‘Ready to Ship’ products will be processed and dispatched within 3 working days. Please allow additional time for Custom or Made to Order items (an estimate of the time to make these will be included in the item description or communicated to you via email). You will be notified by email when your item has shipped. Delivery within Australia may take between 2 and 14 days, depending on your location. Damaged or lost orders should be resolved with Australia Post.

Digital items purchased through my Etsy shop will be available for download upon receipt of your payment.


All Atelier Louise items are handcrafted with care and are inspected thoroughly before sending them to you. However, if your item is faulty when you receive it, please contact me via the Contact link in the footer of this website within 7 days of receiving it and I will give you instructions for returning it to me. Any item assessed to be faulty by me may be repaired, replaced or refunded. Please note that no refunds or exchanges will be given for change of mind, or for products that have been damaged or altered by you, or that have been worn or otherwise used.


All information, images and product designs contained within this website are owned by Atelier Louise, unless otherwise stated. You are not permitted to republish, copy or distribute this content, in full or in part, without my written permission.


By using this website, including making any purchases from it, you are acknowledging that you are 18 years of age or older.

All information, product descriptions, images and links included on this website have been provided in good faith and I have made every reasonable effort to ensure they are up-to-date and accurate. You are solely responsible for any decisions you make based on this information, including but not limited to the suitability of any purchases you make for your needs and/or purposes. I give no warranty that this website or its server are free from viruses or other harmful components. I accept no responsibility or liability for any loss or damage resulting from the use of this website or sites linked to from this website, or from any errors contained within this website, or any purchases made from it.

All information contained within this website, including these terms and conditions, may be updated or changed without notice.


This agreement and this website are subject to the laws of South Australia and the Commonwealth of Australia. Any dispute which results in litigation must be dealt with under the jurisdiction of the courts in South Australia.